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Policies at Timberbooks

As simple as we can make them ...

At Timberbooks we want our customers to enjoy a fair and rewarding experience.  We want the same for ourselves.


Our shop policies are detailed below; please have a look and contact us if you have any questions!

 

Delivery

UK ORDERS of £20 or more: 

FREE DELIVERY within the United Kingdom (by standard service, 5-7 working days)

UK ORDERS of less than £20: 

Delivery charges are automatically calculated by weight at checkout as follows:

Standard service (5-7 working days):

Up to 500g:  £3.50 P&P

From 501g to 2000g:  £4.50 P&P

From 2001g to 5kg:  £10 P&P

Over 5kg:  £20 P&P

Express service (2 working days):

Up to 1 kg:  £10 P&P

From 1001g to 2000g:  £12 P&P

From 2001g to 10kg:  £28 P&P

Over 10kg:  £45 P&P

Collect in person:

There is an option for local customers to collect their order in person from Overton.  There is no charge for this, but a time must be agreed in advance.

OVERSEAS ORDERS: 

Delivery charges are automatically calculated by weight at checkout.

 

Return & refund (1) - damaged or faulty items

Under the Consumer Rights Act 2015, goods should be of a satisfactory quality, fit for purpose and as described.  Your rights have been breached if the item we sell you is faulty. 


In the very unlikely event that this should happen, please notify us in writing as quickly as possible upon receiving the item.  We will work with you to provide a refund / repair / replacement, depending on which of these it is possible for us to offer.

 

Return & refund (2) - if you just change your mind

As an online seller, we must give you certain information when you buy something without seeing it in person. This includes our business address and phone number, and details of your right to cancel.

​If you simply change your mind about your purchase:

If you are in the UK and buy an item from us online or over the phone, you automatically get a 14-day ‘cooling-off period’, unless the item is bespoke or made to measure.


The cooling-off period starts the day after you receive your order, and there doesn’t need to be anything wrong with the item for you to get a refund.  You won’t get a cooling-off period when you buy a new item, however, if you break the seal or the wrapping.

You need to tell us in writing that you don’t want the item within 14 days of receiving it.  Keep a copy of your cancellation letter for your records.  Once you’ve told us, you’ve got another 14 days to actually send the item back.


If you paid for Standard Delivery when you bought something, we will refund this payment if you return the item.  If you chose a more expensive delivery option, you'll have to pay the difference.

We will let you know how we want the item returned to us.  YOU will have to pay the cost of posting something back to us.

You don't have to return the item in its original packaging, but you do need to make sure it’s packaged in a way that means it doesn’t get damaged.  We can ask you to pay if something gets damaged because it wasn’t packaged properly.  We can also ask you to pay (or reduce your refund) if you’ve reduced the value of the item, for example if the item has been damaged whilst in your care.

It’s a good idea to get a certificate of posting from Royal Mail - you can use this to prove to us that you posted the item.  We have to pay you the refund within 14 days from when we receive the item.

 

TIMBERBOOKS

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+44 (0) 7710 150794

Timberbooks, Overton, 50 Ritchie Street
West Kilbride, Ayrshire, KA23 9HF
Scotland, UK

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